MIS581-10120: Systems Analysis, Planning & Control




Course Project: Part 2
Team A
MIS581-10120: Systems Analysis, Planning & Control
May 21, 2017

MIS581-10120: Systems Analysis, Planning & Control
Course Project: Part 2

Project Title & Purpose

Project Title:
ABC Hotels – Hotel Reservation System (HRS)

Project Purpose:
ABC Hotels can currently only take guest reservations over the phone or in person, and they would like to provide their guests with a self-service solution, freeing up staff to do other things and making them more competitive with their larger hotel rivals. The purpose of the HRS is to provide ABC Hotels with a web-based hotel reservation solution which makes ABC Hotels more competitive and readily available, as well as providing guests a more convenient means of planning their stay.

The new system must meet the following business requirements:
? Be internet-based and available from anywhere guests have access to an internet connection and a web browser.
? Allow guests to search for room availability by date and occupancy.
? Allow guests to reserve a hotel room.
? Allow guests to update their hotel reservations.
? Allow guests to cancel their hotel reservations.
? Allow staff to make, cancel, and update hotel reservations on behalf of guests
? Maintain records for guest reservations
? Maintain records for room types (single or double bed)

Project Goal

The goal of the HRS project is to provide a complete system solution to ABC Hotels which meets or exceeds their business needs within four weeks. The system target is to increase the number of hotel reservations by 50% and reduce the number of no-show cancellations by 35% over a period of 6 months.

Measurable objectives

The new on-line system will provide better management the following proposed solution:

? The new on-line system will be built to increase the international reach of our hotel. Through the new reservation system, hotel management will be able to launch a website that will enable users around the globe to access the hotel resources. Therefore, it will increase the possibility of some bookings. Additionally, it will save visitors’ time and effort since they can conveniently perform a booking from any PC web browser or mobile device.
? The new on-line system will be built to speed up the hotel website and to keep the site as simple as possible. The hotel gallery page is where potential guests come to find out more about us. It helps our customers decide if they feel that the hotel is the right hotel for them, by showing off our bright rooms and amenities.
? The new on-line system will be built to include a better color palette. Switching links to a more recognizable color that will increase revenue by 5%.
? The new on-line system will be fully automated, users will have access to their purchasing history, and the hotel rewards programs. The hotel rewards program will give members access to the lowest hotel rates, free Wi-Fi, and complimentary room upgrade.
? The new on-line system will be built to solicit customer reviews regarding their stay at the hotel. The new system will be configured to send automated request as soon as a guest checks out.
? The new on-line system will be configured to analyze guest reviews to understand the hotel issues. The new system will allow management to know what issues are important to its guests.


This function rich system will allow improvement of reservation management efficiencies and increase bookings via seamless, real time online bookings.

Vision Statement:
One of the most fundamental objectives of the online hotel reservation system is to increase the global reach of our hotel website. Through it, various users around the world can access the website. Thus it increases the chances of a number of bookings. Also, it saves a lot of time and effort for customers as they can conveniently book hotel rooms from their homes and/or mobile devices.

Other common objectives fulfilled by the new online hotel reservation system are:
? To provide a platform to manage on-desk and online bookings
? To display organized information of hotel, prices and pictures.
? To add multiple hotels/rooms to the system.
? To change prices of hotel rooms when needed.
? View of availability of rooms in real time.
? Store customer information which can be accessed anytime.
? A user-friendly interface for customers for the easy booking process.
? To provide a secure payment gateway for online transaction

Project Constraints & Assumptions

It is always the dream of a project manager to ensure that he or she does not come across any constraints when executing the project in place. This is because constraints are limitations that tend to drag the completion of the project making it to have setbacks. When given the mandate to execute a project, the project manager also makes some assumptions. These assumptions are predictions of the future outcomes. These assumptions may occur or may not occur as expected.

Most of the assumptions help portray a clear picture of the outcome but they may not necessarily become known. This is a risk venture to work on projects based on assumptions. The most known constraints are time, scope and budget used in the project (Ebbesen, & Hope, 2013). According to this project of hotel reservation system, there are major constraints that will affect the success of this project. The scope of this project is to ensure that the guests and clients are able to book rooms of their own choice. Therefore, the system needs to be technologically enhanced where there should be no technological hitches which makes the system to collapse thus hindering the guests from booking the rooms (Schwalbe, 2015).

Another constraint is that confidentiality is key to the success of the business. whereby most of the guests prefer having their information kept in privacy so that it does not fall in the wrong hands. Therefore, security must be addressed in the system. This makes it have a technological constraint. The project has another constraint which is business constraint where it has a time limit. The project is expected to be complete by a certain duration where it can be able to start its operations. If the project takes too long to start the business may be have to face extra costs and resources to make the project successful. Therefore, the business has to be time conscious for it to be successful without incurring extra costs.


Project Stakeholders:
? Project Sponsor
? Employees
? Hotel Guests
? Project Manager
? Systems Analysts
? Programming Team

Stakeholders may use different methods of communication in order to communicate about the change related to the Reservation System that they are planning to do. They may use Survey methods which will consist on questionnaires to find out what they like and want in relation with the change in Hotel Reservation system

The team in the project, the stakeholders, and executive management will be updated regularly about the project progress and other key activities. Therefore, meetings will be important because is the formal way to exchange the report, and ideas about the project progress. The report will detail activities, accomplishment, issues, and any other challenges.

The Project Sponsor and Project Manager will determine when the project is complete and has successfully met all business requirements outlined in this document.

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Brigitte Collier Jessica Gilbert

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Mahsa Hatampour Shuronda Hawkins

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Serge Kaburabuza Dr. Stephen Wheeler


Ebbesen, J. B., & Hope, A. (2013). Re-imagining the iron triangle: embedding sustainability into project constraints. PM World Journal, 2(III).

Roberts, N., & Vänskä, R. (2011). Challenging assumptions: Mobile learning for mathematics project in South Africa. Distance Education, 32(2), 243-259.

Schwalbe, K. (2015). Information technology project management. Cengage Learning.