Have a look at the article in the Electronic Reserve Readings Link above: Role of Technology-Based Training Towards Competency Building.
In part, the article makes the case for technology-based training (e-learning, virtual learning etc.) because workers need technical skills – competencies – to do their jobs.
Workers have to become more adept at using technology to do their jobs, so it makes sense to use technology to train them – or does it?
This is the reference, not the link:
Gupta, R. K., & Sahoo, C. K. (2015). Role of technology-based training towards competency building. Productivity, 55(4), 388-394. Retrieved from https://search.proquest.com/docview/1701851776?accountid=35812