Here is an example from the end of the chapter. I’ve modified it a bit, but thinking through the answers may help you think about how to measure results in your team projects due this week. Here is the situation:
Domino’s Pizza was interested in determining whether a new employee could learn how to make a pizza using a video. Using a video would save manager time in the store and ensure all staff receive the same training.
The video shows the proper procedure for “massaging” a dough ball and stretching it to fit a 12-inch pizza pan. Domino’s quality standards emphasize the roundness of the pizza, an even border, and uniform thickness of the dough. Traditionally, on-the-job training is used to teach new employees how to stretch pizza dough to fit the pizza pan.
- What outcomes or criteria should Domino’s Pizza measure to determine if a video alone is an effective method for teaching new employees how to stretch pizza dough to fit a 12-inch pan? Who would be involved in the evaluation?
- What method would you recommend to Domino’s Pizza use to determine if a video is more effective than on-the-job training?